Privacy Policy | Cirqura

At Cirqura , your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website https://cirqura.ae and when you use our services (on‑site/mobile recycling, collections, impact dashboards).

Information We Collect

Information you provide: name, email, phone, company, job title, service preferences, site address and access notes, messages and inquiries submitted via forms, email, or chat.
Operational service data: pickup schedules, material types/volumes (e.g., glass, PET), time windows, and service confirmations.
Billing/transaction data: billing contact and references; if payments are processed, they are handled by PCI‑compliant providers. Cirqura does not store full payment card details.
Automatically collected data: IP address, device and browser type, pages viewed, time stamps, referral URLs, approximate location, and cookie identifiers gathered via cookies/analytics to understand site usage and improve experience.

How We Use Your Information

Service delivery: respond to inquiries, schedule pickups, operate on‑site/mobile services, and manage customer accounts.
Impact reporting: generate diversion, traceability, and CO₂‑equivalent summaries aligned with your ESG/CSR cycles.
Improvements: analyze performance, optimize routes and service quality, and enhance user experience.
Communication: send confirmations, updates, service notices, and—if you opt in—newsletters or promotional content.
Compliance and protection: meet legal obligations, enforce terms, prevent fraud or misuse, and ensure HSE and security standards.

Legal Bases (where applicable)

Contract: processing necessary to provide requested services.
Legitimate interests: improving services, ensuring security, communicating with you.
Consent: marketing communications and non‑essential cookies (where required).
Legal obligation: responding to lawful requests and regulatory requirements.

Cookies and Analytics
We use:

Essential cookies for security and core features.
Performance/analytics to understand usage and improve the site.
Preference cookies to remember choices.
Marketing/retargeting (only if used and, where required, with consent).
You can adjust cookie settings in your browser; some features may not work without certain cookies.

Sharing Your Information

We do not sell or rent personal information. We may share limited data with:

Service providers: hosting, analytics, communication, mapping, logistics, payment, and CRM tools bound by contractual confidentiality and data‑protection obligations.
Recycling partners: to complete circularity workflows and verify outputs.
Compliance/verification partners: to produce auditable reports and sustainability credentials.
Legal and safety: to comply with law or protect our rights, users, personnel, or the environment.
Corporate transactions: if Cirqura is involved in a merger, acquisition, or asset transfer (with appropriate safeguards).

International Data Transfers

Your data may be processed in countries other than your own. We implement appropriate safeguards (e.g., contractual clauses, due diligence) to protect your information consistent with this Policy.

Data Retention
We retain personal information as long as needed for service delivery, operational records (e.g., traceability logs), legal/contractual requirements, and legitimate business purposes. We may retain de‑identified or aggregated data for analytics and reporting.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal information.
Rectify inaccurate or incomplete data.
Request deletion, subject to legal/contractual limits.
Object to or restrict certain processing.
Data portability in a structured, machine‑readable format.
Withdraw consent for marketing at any time.
To exercise rights, contact: privacy@cirqura.ae. We may verify your identity before responding.

Marketing Preferences

You can opt out of marketing emails via the unsubscribe link in our messages or by contacting us at operations@cirqura.ae Service and transactional communications may still be sent.

Security

We use administrative, technical, and physical safeguards (e.g., access controls, encryption in transit where applicable, least‑privilege practices, staff training). No method is 100% secure; notify us at operations@cirqura.ae if you suspect an issue.

Children’s Privacy

Our services are not directed to children. We do not knowingly collect data from individuals below the applicable age threshold. If you believe a minor has provided data, contact us to remove it.

Third‑Party Links

Our website may link to third‑party sites or embed third‑party tools (maps, forms, payments). Their practices are governed by their own policies; review them before use.

Updates to This Policy

We may update this Policy to reflect changes in law, technology, or our services. The “Effective Date” will be revised and, where appropriate, we will provide notice via the site or email. Continued use after changes indicates acceptance.